{"id":655,"date":"2026-06-18T18:32:59","date_gmt":"2026-06-18T16:32:59","guid":{"rendered":"https:\/\/byczkowski.com.pl\/?p=655"},"modified":"2026-07-06T17:08:36","modified_gmt":"2026-07-06T15:08:36","slug":"jak-sprawdzic-czy-umowa-saas-jest-bezpieczna-dla-firmy","status":"publish","type":"post","link":"https:\/\/byczkowski.com.pl\/en\/jak-sprawdzic-czy-umowa-saas-jest-bezpieczna-dla-firmy\/","title":{"rendered":"How to check whether a SaaS agreement is safe for your business?"},"content":{"rendered":"
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1. Why does a SaaS contract require a separate analysis?<\/h2>\n

<\/p>\n

SaaS (Software as a Service) contracts have become standard in companies \u2013 from small e-commerce companies, through software houses, to large organizations using ERP, CRM systems or cloud tools.<\/p>\n

<\/p>\n

The problem is that most companies sign such contracts without detailed analysis, assuming that if the tool works, the contract is also safe.<\/p>\n

<\/p>\n

In practice the SaaS contract often determines operational, financial and legal risks more than the technology itself<\/strong>.<\/p>\n

<\/p>\n

Below you will find a practical checklist that will help you assess whether a SaaS contract is safe for your company.<\/p>\n

<\/p>\n

<\/p>\n

The SaaS model differs from traditional IT contracts. In this case, you don't buy software, but rather access to a service that is fully controlled by the provider.<\/p>\n

<\/p>\n

In practice, a SaaS contract usually consists of several documents:<\/p>\n

<\/p>\n

    \n
  • \n

      <\/p>\n

    • Terms & Conditions (main contract)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

      <\/p>\n

        \n
      • \n
          \n
        • SLA (Service Level Agreement)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

          <\/p>\n

            \n
          • \n
              \n
            • DPA (Data Processing Agreement \u2013 GDPR)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

              <\/p>\n

                \n
              • \n
                  \n
                • terms of service<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                  <\/p>\n

                    \n
                  • \n
                      \n
                    • price list and licensing terms<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                      <\/p>\n

                      <\/p>\n

                      Each of these documents may contain significant limitations, so they should be analyzed together rather than separately.<\/p>\n

                      <\/p>\n

                      2. Scope of service \u2013 what exactly are you buying?<\/h2>\n

                      <\/p>\n

                      One of the most common problems in SaaS contracts is the imprecise scope of the service.<\/p>\n

                      <\/p>\n

                      Worth checking out:<\/p>\n

                      <\/p>\n

                        \n
                      • \n

                          <\/p>\n

                        • how many users does the license cover<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                          <\/p>\n

                            \n
                          • \n
                              \n
                            • what features are standard and what features are premium<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                              <\/p>\n

                                \n
                              • \n
                                  \n
                                • does the API have limitations<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                  <\/p>\n

                                    \n
                                  • \n
                                      \n
                                    • what are the data, operation or transfer limits<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                      <\/p>\n

                                        \n
                                      • \n
                                          \n
                                        • are external integrations supported?<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                          <\/p>\n

                                          <\/p>\n

                                          Lack of precise scope may lead to additional costs or limitations in future system development.<\/p>\n

                                          <\/p>\n

                                          3. SLA, support and service credits<\/h2>\n

                                          <\/p>\n

                                          SLA (Service Level Agreement) determines the level of availability of a service, but is often underestimated.<\/p>\n

                                          <\/p>\n

                                          Check:<\/p>\n

                                          <\/p>\n

                                            \n
                                          • \n

                                              <\/p>\n

                                            • guaranteed uptime (e.g. 99.5% or 99.9%)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                              <\/p>\n

                                                \n
                                              • \n
                                                  \n
                                                • definition of "downtime"\u201e<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                  <\/p>\n

                                                    \n
                                                  • \n
                                                      \n
                                                    • exclusions of liability (e.g. service work)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                      <\/p>\n

                                                        \n
                                                      • \n
                                                          \n
                                                        • technical support response time<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                          <\/p>\n

                                                            \n
                                                          • \n
                                                              \n
                                                            • amount of service credits<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                              <\/p>\n

                                                              <\/p>\n

                                                              In many cases, service credits are the only form of compensation, which means that even long outages do not generate real financial liability for the supplier.<\/p>\n

                                                              <\/p>\n

                                                              4. Liability and contractual limitations<\/h2>\n

                                                              <\/p>\n

                                                              This is one of the most important points of any SaaS contract.<\/p>\n

                                                              <\/p>\n

                                                              Pay attention to:<\/p>\n

                                                              <\/p>\n

                                                                \n
                                                              • \n

                                                                  <\/p>\n

                                                                • liability limit (e.g. up to the subscription amount)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                  <\/p>\n

                                                                    \n
                                                                  • \n
                                                                      \n
                                                                    • exclusion of liability for lost profits<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                      <\/p>\n

                                                                        \n
                                                                      • \n
                                                                          \n
                                                                        • no liability for data loss<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                          <\/p>\n

                                                                            \n
                                                                          • \n
                                                                              \n
                                                                            • "exclusive remedy" clause\u201e<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                              <\/p>\n

                                                                              <\/p>\n

                                                                              In practice, this means that even a serious system failure may not result in real compensation.<\/p>\n

                                                                              <\/p>\n

                                                                              5. Data and GDPR compliance<\/h2>\n

                                                                              <\/p>\n

                                                                              In SaaS contracts, the way data is processed is crucial.<\/p>\n

                                                                              <\/p>\n

                                                                              Check:<\/p>\n

                                                                              <\/p>\n

                                                                                \n
                                                                              • \n

                                                                                  <\/p>\n

                                                                                • who is the controller and who is the data processor<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                                  <\/p>\n

                                                                                    \n
                                                                                  • \n
                                                                                      \n
                                                                                    • whether a DPA was signed<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                                      <\/p>\n

                                                                                        \n
                                                                                      • \n
                                                                                          \n
                                                                                        • where the data is stored (EU \/ non-EU)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                                          <\/p>\n

                                                                                            \n
                                                                                          • \n
                                                                                              \n
                                                                                            • are there subprocessors<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                                              <\/p>\n

                                                                                                \n
                                                                                              • \n
                                                                                                  \n
                                                                                                • what does data backup and recovery look like?<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                                                  <\/p>\n

                                                                                                    \n
                                                                                                  • \n
                                                                                                      \n
                                                                                                    • what happens to the data after the contract ends<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                                                      <\/p>\n

                                                                                                      <\/p>\n

                                                                                                      For companies operating in the EU, GDPR compliance is a key element of legal risk.<\/p>\n

                                                                                                      <\/p>\n

                                                                                                      6. Termination of the contract and auto-renewal<\/h2>\n

                                                                                                      <\/p>\n

                                                                                                      This area often generates problems only when trying to end the cooperation.<\/p>\n

                                                                                                      <\/p>\n

                                                                                                      Check:<\/p>\n

                                                                                                      <\/p>\n

                                                                                                        \n
                                                                                                      • \n

                                                                                                          <\/p>\n

                                                                                                        • notice period<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                                                          <\/p>\n

                                                                                                            \n
                                                                                                          • \n
                                                                                                              \n
                                                                                                            • whether the contract is renewed automatically (auto-renewal)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                                                              <\/p>\n

                                                                                                                \n
                                                                                                              • \n
                                                                                                                  \n
                                                                                                                • possibility of early termination of the contract<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                                                                  <\/p>\n

                                                                                                                    \n
                                                                                                                  • \n
                                                                                                                      \n
                                                                                                                    • rules for changing conditions by the supplier<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                                                                      <\/p>\n

                                                                                                                        \n
                                                                                                                      • \n
                                                                                                                          \n
                                                                                                                        • ability to export data<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                                                                          <\/p>\n

                                                                                                                          <\/p>\n

                                                                                                                          The biggest risk is long automatic renewal periods with no real option to terminate.<\/p>\n

                                                                                                                          <\/p>\n

                                                                                                                          7. 5 Red Flags in a SaaS Contract<\/h2>\n

                                                                                                                          <\/p>\n

                                                                                                                          Pay special attention if you see:<\/p>\n

                                                                                                                          <\/p>\n

                                                                                                                            \n
                                                                                                                          • \n

                                                                                                                              <\/p>\n

                                                                                                                            • very low liability limit (e.g. 1-3 months of subscription)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                                                                              <\/p>\n

                                                                                                                                \n
                                                                                                                              • \n
                                                                                                                                  \n
                                                                                                                                • no specific SLA<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                                                                                  <\/p>\n

                                                                                                                                    \n
                                                                                                                                  • \n
                                                                                                                                      \n
                                                                                                                                    • missing or unclear DPA provisions<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                                                                                      <\/p>\n

                                                                                                                                        \n
                                                                                                                                      • \n
                                                                                                                                          \n
                                                                                                                                        • difficult conditions for terminating the contract<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                                                                                          <\/p>\n

                                                                                                                                            \n
                                                                                                                                          • \n
                                                                                                                                              \n
                                                                                                                                            • automatic, long-term contract renewals<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                                                                                              <\/p>\n

                                                                                                                                              <\/p>\n

                                                                                                                                              Each of these points does not automatically indicate a problem, but should be a warning sign.<\/p>\n

                                                                                                                                              <\/p>\n

                                                                                                                                              8. When should you consult a SaaS contract with a lawyer?<\/h2>\n

                                                                                                                                              <\/p>\n

                                                                                                                                              Not every contract requires detailed negotiations, but there are situations where analysis is particularly important:<\/p>\n

                                                                                                                                              <\/p>\n

                                                                                                                                                \n
                                                                                                                                              • \n

                                                                                                                                                  <\/p>\n

                                                                                                                                                • the system supports key company processes (sales, finance, CRM)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                                                                                                  <\/p>\n

                                                                                                                                                    \n
                                                                                                                                                  • \n
                                                                                                                                                      \n
                                                                                                                                                    • the contract involves high costs<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                                                                                                      <\/p>\n

                                                                                                                                                        \n
                                                                                                                                                      • \n
                                                                                                                                                          \n
                                                                                                                                                        • customer data is processed on a large scale<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                                                                                                          <\/p>\n

                                                                                                                                                            \n
                                                                                                                                                          • \n
                                                                                                                                                              \n
                                                                                                                                                            • SaaS replaces a system critical to company operations<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                                                                                                              <\/p>\n

                                                                                                                                                                \n
                                                                                                                                                              • \n
                                                                                                                                                                  \n
                                                                                                                                                                • the company plans to expand rapidly<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                                                                                                                  <\/p>\n

                                                                                                                                                                  <\/p>\n

                                                                                                                                                                  In such cases, reviewing the SaaS contract is a safeguard, not a cost.<\/p>\n

                                                                                                                                                                  <\/p>\n

                                                                                                                                                                  Summary<\/h2>\n

                                                                                                                                                                  <\/p>\n

                                                                                                                                                                  A good SaaS contract doesn't eliminate risk \u2013 but it allows you to control it.<\/p>\n

                                                                                                                                                                  <\/p>\n

                                                                                                                                                                  The most important thing is to:<\/p>\n

                                                                                                                                                                  <\/p>\n

                                                                                                                                                                    \n
                                                                                                                                                                  • \n

                                                                                                                                                                      <\/p>\n

                                                                                                                                                                    • understand the scope of the service<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                                                                                                                      <\/p>\n

                                                                                                                                                                        \n
                                                                                                                                                                      • \n
                                                                                                                                                                          \n
                                                                                                                                                                        • know the limits of liability<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                                                                                                                          <\/p>\n

                                                                                                                                                                            \n
                                                                                                                                                                          • \n
                                                                                                                                                                              \n
                                                                                                                                                                            • know what happens to your data<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                                                                                                                              <\/p>\n

                                                                                                                                                                                \n
                                                                                                                                                                              • \n
                                                                                                                                                                                  \n
                                                                                                                                                                                • have clear termination terms<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                                                                                                                                                                  <\/p>\n

                                                                                                                                                                                  <\/p>\n

                                                                                                                                                                                  If you are unable to answer the question of what will happen in the event of a failure, termination of the contract or data problems, it is worth analyzing it more thoroughly.<\/p>\n

                                                                                                                                                                                  <\/p>\n

                                                                                                                                                                                  Want to review your SaaS contract?<\/h2>\n

                                                                                                                                                                                  <\/p>\n

                                                                                                                                                                                  If you want your SaaS contract analyzed for legal and business risks, it is worth consulting it before signing or extending the cooperation.<\/p>\n

                                                                                                                                                                                  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                                                                                                                                                                                  1. Dlaczego umowa SaaS wymaga osobnej analizy? Umowy SaaS (Software as a Service) sta\u0142y si\u0119 standardem w firmach – od […]<\/p>\n","protected":false},"author":1,"featured_media":714,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-655","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bez-kategorii"],"yoast_head":"\nJak sprawdzi\u0107, czy umowa SaaS jest bezpieczna dla firmy? - Kancelaria Wiktor Byczkowski<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/byczkowski.com.pl\/en\/jak-sprawdzic-czy-umowa-saas-jest-bezpieczna-dla-firmy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Jak sprawdzi\u0107, czy umowa SaaS jest bezpieczna dla firmy? - Kancelaria Wiktor Byczkowski\" \/>\n<meta property=\"og:description\" content=\"1. 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